As community managers, we facilitate the interactions people have online. How can we make sure that our little corner of the internet remains a place of kindness, optimism and productive conversation?
A company would not be a company if it weren’t for the customers or users, right? If a group of people are so important that your company would fail without them, then it makes sense to guard that group of people with your life—or at the very least with a community manager. Here’s why