A selection of links to articles around the web by or featuring yours truly.

‘Shepherd of Free Samples’

The New York Times Vocations Column on the Online Community Manager

How to Ace a Community Job Interview

Donal O’Conghaile writes on how to get a job as a community manager. These are the interview questions you should prepare for as a community builder.

7 Steps to Collect Community Feedback

Do you know what your members want? Surveys are an excellent way to gather feedback en masse to inform the business decisions that affect your community.


What exactly is a community manager and why do I need one?

Community is why we use Instagram and not Hipstamatic. It’s why Etsy is known around the world and its competitors are not. As a community manager who works with community-focused tech companies, I’ve seen what a powerful sense of community can do for a start-up’s success.